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BUILD YOUR CAREER
WITH AFRITPA

Join the team helping insurers, corporates and members across Africa get better healthcare access.

View Open Roles

AfriTPA is growing across Africa, and we're always looking for talented, mission-driven people to help us deliver seamless claims administration and care coordination.

Explore our current openings below, or submit a general application to join our talent pool for future opportunities.

Why Work at AfriTPA

We're building a fast-growing, tech-enabled TPA with a genuine impact on healthcare access across the continent.

Meaningful work improving healthcare access
A fast-growing, pan-African team
On-ground and remote-friendly roles

Open Roles

Now Hiring
Network Manager
Lagos, Nigeria  |  Full-time

Lead our networks operations and build strong provider relationships to ensure quality access and seamless service across Africa.

Key Responsibilities
  • Develop and implement network strategies to support business objectives and growth.
  • Build, maintain and strengthen relationships with healthcare providers and partners.
  • Negotiate contracts and manage provider agreements to ensure optimal terms.
  • Monitor network performance and ensure compliance with quality standards.
  • Identify opportunities to expand and optimize the provider network.
  • Resolve provider issues and facilitate timely escalation where necessary.
  • Conduct regular network reviews and performance evaluations.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Prepare reports and provide insights on network performance and trends.
Requirements
  • Bachelor's degree in Healthcare Management, Business Administration, or related field.
  • Minimum 6 years' experience in network management within health insurance or healthcare.
  • Strong understanding of healthcare providers, reimbursement models and industry regulations.
  • Proven experience in provider contracting, negotiation and relationship management.
  • Excellent communication, interpersonal and stakeholder management skills.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Proficiency in MS Office Suite and network management systems.
  • Ability to travel within the region as required.
  • Professional certification is an added advantage.
Apply Now
Now Hiring
Client Relationship Manager
Lagos, Nigeria  |  Full-time

Provide strategic account management and relationship oversight for clients, driving service excellence, customer experience, retention, and portfolio growth — serving as the primary client contact.

Key Responsibilities
  • Manage a portfolio of clients and ensure service delivery in line with agreed Service Level Agreements (SLAs).
  • Serve as the primary point of contact for clients, building strong relationships and proactively addressing needs, issues, and escalations.
  • Coordinate with internal teams to deliver seamless service, resolve issues promptly, and continuously improve client experience.
  • Conduct regular client review meetings, analyze performance and utilization, and provide insights for service improvement and growth.
  • Oversee client onboarding, account management, contract renewals and periodic service review meetings.
  • Identify opportunities to enhance client satisfaction, retention and business growth through proactive engagement and value-added initiatives.
  • Ensure compliance with regulatory requirements and maintain accurate client records and service documentation.
  • Perform any other duties as assigned to support departmental and organizational objectives.
Requirements
  • Bachelor's degree in Business Administration, Insurance, Healthcare Management, Public Health, or any related field.
  • Minimum 5 years' relevant experience in health insurance, HMO, TPA, healthcare administration, or client relationship management.
  • Excellent relationship management and interpersonal skills.
  • Good knowledge of health insurance products, healthcare provider networks, TPA operations, and regulatory requirements.
  • Excellent communication, presentation and report writing skills.
  • Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
  • Strong analytical and problem-solving skills with a data-driven approach to decision making.
  • Professional certifications in Customer Service, Project Management, Health Insurance, or Relationship Management are an advantage.
Apply Now
Don't see the right role?

We're always happy to hear from talented people. Submit a general application and we'll keep your details on file for current and future opportunities that match your experience.

Join Our Talent Pool

JOB APPLICATION

Tell us about yourself and attach your resume — a member of our team will be in touch if there's a match.

PDF or Word document, up to 5MB.
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